Code of Conduct
Our Commitment to the Retirement Living Code of Conduct
At Pineview Village, we are proud signatories of the Retirement Living Code of
Conduct. This commitment reflects our dedication to providing a safe, respectful, and
fulfilling environment for all our residents. We believe in upholding the highest
standards of integrity, transparency, and resident-centred care.
Our Core Principles:
✅ Resident Wellbeing: We prioritise the physical, emotional, and social
wellbeing of our residents, fostering a supportive and engaging community.
✅ Fair and Transparent Practices: We are committed to clear and honest
communication in all our marketing, sales, and operational practices.
✅ Respect and Dignity: We treat all residents, their families, and our staff with
respect, dignity, and compassion.
✅ Clear Information and Communication: We provide comprehensive and
accessible information about our services, fees, and resident rights.
✅ Effective Complaint Resolution: We have established clear and efficient
processes for addressing and resolving resident concerns.
Our Commitment in Action:
✅ We have designated a Code Compliance Officer to ensure adherence to the Code’s principles and requirements.
✅ We conduct regular internal audits to assess and improve our compliance.
✅ We maintain a transparent and accessible complaint management system.
sources and Information:
📜 Retirement Living Code of Conduct
📜 Our Internal Complaints Process
📜 Escalating Complaints to the Code Administrator and emailing to admin@rlcode.com.au
We are dedicated to continuously improving our services and ensuring that we meet
and exceed the expectations set forth by the Retirement Living Code of Conduct. We
value the trust our residents place in us and are committed to providing a positive
and enriching retirement living experience.